The front office of any organization plays an important role in how it is perceived by the people who visit it. Medical front offices hold as much importance as any other front office as they are the first point of contact for patients and families. Medical front office assistants provide front desk support to a clinic or a medical practice. They also perform some procedural assistantship in order to provide support to a doctor.

Position Overview

Medical front office assistant’s work encompasses many tasks such as greeting patients, scheduling appointments, performing clerical duties, managing insurance and billing and providing medical procedural support. While the minimum qualification to work as a medical front office assistant is a high school diploma, employers prefer that people who apply for the job have some training in managing a medical front office effectively. If you want to work as a medical front office assistant, you will need to possess information on medical terminology.

Medical front office assistants are indispensable to medical facilities because they are responsible for managing patients’ appointments and rescheduling along with ensuring that patients are provided with appropriate procedural education.

Medical Front Office Assistant Job Description

• Greet patients as they arrive into facility and provide them with appropriate information
• Answer telephone and guide callers regarding medical procedures
• Schedule and reschedule patients’ appointments
• Cancel patients’ appointments and provide them with new dates
• Provide medical billing and coding duties
• Take and record patients’ vitals
• Provide education to patients regarding medical procedures
• Prepare patients for medical procedures
• Obtain patients’ information and record it in the database
• Pull patients’ records for doctors’ review
• Arrange for hospital admissions
• Direct calls and messages to appropriate hospital or medical office staff
• Call up patients and remind them of their appointments
• Manage filing and record keeping activities
• Order supplies and forms for the medical office
• Manage inventory of office supplies
• Submit insurance claims
• Update patients’ insurance information
• Ensure completeness and accuracy of patients’ insurance forms prior to submitting
• Assist doctors by providing limited procedural support
• Obtain and process new patients’ referrals
• Take and record patients’ demographic location information
• Initiate and maintain correspondence with patients and families
• Liaise with insurance companies
• Verify clients’ insurance information