A desktop support analyst is responsible for providing guidance and assistance to the company’s computer users regarding desktop configuration issues and troubleshooting.

An ideal resume for a desktop support analyst is skills based. Since it is a technical position, it is advisable to use some technical key terms in your resume. This practice will not only make your resume search engine friendly on the internet, but will also create a better impression on the employer.


Desktop Support Analyst Resume Sample


Timothy Denver

timothy . denver @ email . com
313 Exelon Avenue, Redmond, WA 34992
Cellular: (003) 555-7777 ● Home: (004) 333-6666


Detail-oriented, energetic IT Specialist with 5+ years’ progressively responsible experience with Level 1 support within Windows and Linux Systems environments. Key qualifications include:

• Adept at providing technical assistance to clients regarding software, and hardware issues
• Proficient in detecting and removing malware
• Particularly effective in creating network setups using various ISPs and Server domains
• Expert in DTA and Rollout and deployment of desktop icons and images
• MSCE, A+ and CCNA certified

✔ Disaster recovery✔ DNS/Internetworking
✔ Inter and intra client networking✔ Antivirus, spyware, firewalls
✔ Hardware and software installation✔ Windows troubleshooting
✔ EMET, IDS/IPS✔ Disk encryption

• Prevented computers from the risk of potential viruses through effective antivirus and spyware management
• Increased LAN speed 20% by setting up new protocols
• Identified windows based errors, plug in fatalities and internet bugs


IT Support Analyst
Denali Advanced Integration, Redmond, WA | November 2010 – Present

• Assist the procurement manager in purchasing of desktop systems
• Respond to internal and external callings regarding malfunctioning issues
• Manage networking issues based in internal and external servers
• Recommend system up gradations as and when needed by the clients
• Troubleshoot any virus/malware based issues

Desktop Suppoprt Intern
ABC Company, Redmond, WA | January 2009 – November 2010

• Oversaw provision of hardware peripherals in XP based environment
• Provided support in setting up audio and visual technology for conferences and meetings
• Assessed functional needs of each PC in official use and update the system accordingly

Redmond University, Redmond, WA | October 2010
MS in Computer Science