A hostess performs a first tier job; this means that any customer coming into a restaurant or a hotel will be greeted by a hostess initially. Possessing the role of first contact, a hostess position is extremely important as a customer will deem the rest of the hospitality setting as good or bad as the first point of contact is portrayed.
Having established that a hostess’s work is pivotal to the success of any restaurant, these professionals need to understand the need for proper etiquette and service standards along with the ability to take direction and work in a team environment. Hostesses need to be able to work around difficult situations and must possess exceptional organizational skills and problem solving abilities.
If you are applying for a job as a hostess, you will need to ensure that you fit the job description of a hostess perfectly in order to be able to do justice to the job. A carefully written experience section of a hostess resume will maximize the chances of hostess interview.
● Greet guests and patrons personally and on the telephone
● Offer appropriate seating arrangements
● Present menus and take orders
● Ensure the quantity of menus is sufficient to cater to the number of guests
● Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
● Set up dining rooms and make reservation arrangements
● Maintain clean and organized tables and work area
● Assist room service when and as needed
● Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
While this job description list states the essential job duties of a hostess, it is, by no means, a complete list of duties as this position requires an individual to work in a manner that the employer describes. In that case, you may modify these phrases as per employer’s requirements.