A hostess performs a first tier job; this means that any customer coming into a restaurant or hotel will be greeted by a hostess initially. Possessing the role of first contact, a hostess position is extremely important as a customer will deem the rest of the hospitality setting as good or bad as initially portrayed.
Having established that a hostess’s work is pivotal to the success of any restaurant, they must understand the importance of proper etiquette and service standards along with the ability to take direction and work in a team environment. Hostesses need to be able to work around difficult situations and must possess exceptional organizational and problem solving abilities.
If you are applying for a hostess job, you will need to ensure that you fit the job description of a hostess perfectly in order to be able to do justice to the job. A carefully written experience section of a hostess resume will maximize the chances of hostess interview.
• Greet guests and patrons personally as they enter into the establishment
• Receive and record dining reservations on the telephone
• Ensure the proper setup of dining and service areas
• Offer appropriate seats using truly personable demeanor
• Politely request guests to wait in waiting area if no table is available
• Ensure neatness and cleanliness of stations
• Present menus, make recommendations and take orders
• Ensure the quantity of food is sufficient to cater to the number of guests
• Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
• Maintain clean and organized tables and work area
• Assist room service staff when needed
• Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
• Resolve guests’ concerns in a prompt manner
• Prepare food and beverages when needed
• Liaise between staff and customers to ensure great service
• Order table linens, napkins and other dining room supplies
While this job description list states the essential job duties of a hostess, it is, by no means, a complete list of duties as this position requires an individual to work in a manner that the employer describes. In that case, you may modify these phrases as per employer’s requirements.