Help desk managers usually work in an environment that provides IT support to customers. They manage an IT support team who addresses technical support requirements and resolves computer and network issues of an organization in a timely manner.
This is a job that requires strong technical skills and leadership qualities which need to be mentioned in a cover letter when applying for a position in this capacity. Let us look at an example.
Sample Cover Letter for Help Desk Manager Resume
9011 Crestview Drive
Bethel Park, PA 63531
January 16, 2014
Mr. Patrick Holmes
4 Gravel Pond Road
Bethel Park, PA 84188
Dear Mr. Holmes:
I am writing to express a keen interest in securing a position as a Help Desk Manager at Freezone. With strong hands-on technical background and ability to lead help desk team effectively, I am positive that I have much to add to your organization in terms of customer satisfaction.
Over the past six years I have worked at the help desk by incorporating my expertise in order to provide end users with the best of support services and ensure that they receive timely technical assistance. Due to my high level of professionalism, I took ownership of all customer incidents or service requests logged. Particularly, I am highly effective in:
• Tracking incidents to conclusion
• Collaborating with third party suppliers and ensure that the provision of quality exceed service levels
• Measuring, monitoring and working to minimize incident levels
• Providing leadership, control, planning and scheduling of all projects and services
Besides leading the IT support team, I am able to personally addresses critical support issues and incidents that might arise time to time. Moreover, I am well versed in working in close conjunction with company’s higher management to ensure workforce is working properly and giving optimal results.
My resume is enclosed for your review and perusal. I would appreciate the opportunity to interviewing with you to discuss my potential as a Help Desk Manager position. If you have any questions, I will be available at (009) 999-9999 or via email at (email).
Thank you for your time and consideration. I enthusiastically look forward to hearing from you soon.