Position Overview
A convenience store attendant is responsible for providing exceptional customer service to store patrons. They must have a thorough knowledge of the store’s products and services in order to assist customers effectively.
They are also tasked with maintaining store cleanliness and organization, restocking shelves, preparing food, and handling cash transactions. Additionally, they may be required to assist with inventory management and perform basic administrative tasks as needed.
Convenience Store Attendant Job Description and Duties
- Welcome and greet customers in a friendly and professional manner.
- Assist customers in finding products and providing detailed information about product features and benefits.
- Process sales transactions accurately and efficiently using the cash register.
- Handle cash, credit card, and mobile payment transactions following store policies.
- Ensure shelves are properly stocked, neatly organized, and visually appealing.
- Conduct regular inventory checks to monitor stock levels and report any discrepancies to management.
- Clean and maintain the store premises, including sweeping, mopping, and emptying trash cans.
- Keep refrigerators and freezers organized and stocked with fresh products.
- Rotate and remove expired or damaged products from shelves following store guidelines.
- Assist in receiving and unpacking deliveries, and verifying quantities and quality of items received.
- Answer customer inquiries about store policies, discounts, and promotions.
- Provide excellent customer service by addressing and resolving customer complaints or concerns.
- Collaborate with team members to ensure a smooth workflow and efficient store operations.
- Maintain knowledge of current and upcoming products and promotions.
- Participate in product training sessions to stay updated on changes in the store’s offerings.
- Prepare and serve food items such as sandwiches and heat the pre-cooked pizzas for customers to take away.
- Follow proper food safety and sanitation procedures when handling and preparing food items.
- Ensure that all equipment and machinery are in good working condition and report any issues to management.
- Adhere to company policies and procedures regarding security and loss prevention.
- Take on additional responsibilities or tasks as assigned by store management.
- Receive incoming merchandise and ensure that it is correctly entered into the inventory system.
- Assist customers in pumping gas if required.
- Clean and maintain inside and outside of the convenience store and ensure that trash cans are properly emptied and cleaned.
- Wipe and sanitize counters and shelves
Convenience Store Attendant Job Requirements
To work as a convenience store attendant, you will need to meet the following job requirements:
- Education: Possess a high school diploma or equivalent qualification.
- Customer Service Skills: Demonstrate exceptional customer service skills to provide excellent assistance and satisfy customer needs.
- Retail Knowledge: Have a good understanding of retail operations and the ability to provide detailed information about product features and benefits.
- Cash Handling: Be proficient in handling cash carefully and accurately, following store policies and procedures.
- Vigilance and Attention to Detail: As the main point of contact for customers, it is important to be vigilant, attentive, and professional at all times.
- Organizational Skills: Ability to maintain store cleanliness and organization, including stocking shelves, rotating products, and keeping the store visually appealing.
- Inventory Management: Conduct regular inventory checks to monitor stock levels and report any discrepancies to management.
- Physical Stamina: Be physically capable of performing tasks such as cleaning, sweeping, mopping, and lifting heavy items.
- Food Service Skills: If required, possess basic food service skills, including preparing and serving food items, following proper food safety and sanitation procedures.
- Teamwork: Collaborate with team members to ensure a smooth workflow and efficient store operations.
- Product Knowledge: Stay updated on current and upcoming products and promotions through training sessions provided by the store.
- Flexibility: Be open to taking on additional responsibilities or tasks as assigned by store management.
Meeting these requirements will enable you to succeed in a convenience store attendant role and provide exceptional service to customers.