A front desk clerk’s job is to provide the first tier services to customers coming in to an office.

This position requires a candidate to ensure that all check ins and check out along with message handling and payments are in order.

In addition to these kinds of abilities, a resume for front desk clerk should include an objective statement, key qualifications, accomplishments, experience, and relevant skills.

To build an effective resume for a Front Desk Clerk job, see the example below:

 

Front Desk Clerk Resume Sample

 

Justine Anderson

431 Georgia Street ● Monroe, LA 11112 ●  (999) 449-9999 ● justine @ email . com


OBJECTIVE: Personable and pleasant individual looking for a position as a Front Desk Clerk with Fairfield Suites utilizing superb reception and tier one support skills to serve visitors and guests efficiently.

HIGHLIGHTS OF QUALIFICATIONS

• 8+ years’ experience in front desk capacities
• Highly skilled in greeting guests and ensuring correct verification procedures
• Hands on experience in handling telephone calls / emails, and routing them appropriately
• In depth knowledge of answering queries and managing reservations
• Computer: MS Office Suite and Outlook
• Bilingual: English and French

RELEVANT SKILLS

• Demonstrate excellent hospitality and customer service skills
• Anticipate guest needs and work to fulfill it immediately
• Good personal appearance and friendly nature
• Excellent written and verbal communication skills
• Effective organizational skills
• Possess total commitment to guest satisfaction

ACHIEVEMENTS

• Streamlined check in procedures by ensuring all hotel data was fed into the prescribed database in record time and without affecting the check in process
• Obtained Employee of the Year award following excellent customer feedback

WORK EXPERIENCE

Front Desk Clerk ★ Hilton Inn – Monroe, LA | Dec 2007 – Present

• Greet guests appropriately as they arrive and depart
• Route customers to appropriate places within the hotel
• Make reservations on phone and in person
• Take messages and route appropriately
• Review accounts and charges during check out
• Arrange tours and transportation for guests as required
• Manage wake up calls
• Handle incoming calls

Receptionist ★ Autobahn Motors – Belmont, CA | Jan 2006 – Dec 2007

• Answered phone, determined caller’s needs and routed to the appropriate person/department
• Greeted visitors and determined their requirements
• Maintained files and reservation schedule
• Assisted in execution of special projects
• Oversaw the visitor security procedures

EDUCATION

A.S. Customer Service ★ Monroe College, Monroe, LA  | 2005