Public safety dispatchers usually work at the 911 help desk. They provide callers with emergency services. This position requires an individual to be very alert when on duty owing to the nature of the job.

Applying for this position will require you to send an appealing resume and cover letter for Public Safety Dispatcher position  – somewhat like this.



Public Safety Dispatcher Resume Sample


Aaron Noah

244 E Green Street, Athens, AL 23232
(999) 009-9999, aaron @ email . com

CAREER OBJECTIVE: A Public Safety Dispatcher position with Athens Office utilizing expertise in working on a hotline and expediting above par emergency services.

• Functional knowledge of using multi-lines for servicing incoming emergency and non-emergency calls
• Proficiency in interviewing callers to determine the essence of the emergency
• In depth knowledge of prioritizing calls and determine appropriate action
• Hands on experience in inputting and retrieving information from databases

• Excellent communication and telephone etiquette
• Working knowledge of caller counseling
• Proven record of displaying strong ethics during conversation
• Able to listen carefully and work in an organized manner
• Demonstrated ability to work well under stressful circumstances

• Achieved departmental harmony by placing a system that identified key dispatchers in accordance to their aptitude of taking emergent calls
• Attained Employee of the Year award by managing the maximum number of emergency calls and providing excellent services


July 2009 – Present
911 Office – Athens, AL
Public Safety Dispatcher
• Answer incoming emergency and non-emergency calls
• Determine the nature of call in order to decide type of service
• Input and retrieve relevant information from various public database systems
• Dispatch emergency help according to type of emergency
• Maintain activity reports and logs
• Maintain and update list for after hours emergency response personnel
• Counsel callers as and when necessary in order to solicit prudent information

High School Diploma, CITY SCHOOL, Athens, AL – 2009