People working in any customer service role holds a key position within any organization. Since customer service professionals are the first point of contact, they are expected to depict a positive image of the company and ensure recurring business through provision of excellent services before, during and after sales.
Customer service officers provide customers with support regarding products or services sold by the company. Their primary duty is to ensure that customers are provided with a great shopping experience as well as assisting them in after sales service. They demonstrate the features of different products which is why their presentation and communication skills need to be excellent.
As far as a cover letter of a customer service officer is concerned, this document plays a vital role in screening and scrutiny process. Recruiters prefer a person who can work under pressure while to portraying a strong professionalism. If you are looking for a customer service officer position, the following cover letter sample will help you understand what you need to write in your own.
552 Murphy Avenue
Liverpool, NSW 2155
May 3, 2016
Mr. Jonathan Hardy
34 Lachlan Street
Liverpool, NSW 7784
Dear Mr. Hardy:
As a dedicated professional who has 7 years’ direct customer service experience in a demanding environment, I would like to be considered for a Customer Service Officer position at Zurich Services. The challenges that I faced during my professional journey will help me take your company on the new heights of success.
My success as a customer service professional is driven by my focus on providing quality services before, during and after sales. As a team leader, I ensure that all customer service initiatives are coordinated towards one goal – customer retention. During my work at Ashton Inc., I increased customer base by 55% following exceptional service provision.
Furthermore, my analytic skills would enable me resolving customers’ complaints in an efficient manner thereby ensuring recurring business. I am also expert in developing and implementing strategies to improve customer services by incorporating inter-departmental objectives.
I have enclosed my application credentials along with a list of references that will vouch for my professionalism. I anticipate meeting with you in person to take this discussion forward.
Thank you for your time and consideration.