Companies run on the efforts of customer service personnel especially those of customer service specialists. They are required to keep in constant touch with customers in order to determine their sales and after sales needs. They are expected to provide customers with a positive customer experience and are often the first point of contact which is why their work needs to be absolutely flawless.
Customer services may come as inherent understanding or as training – whatever the source, it is very important and customer service specialists are at the top of providing this. The following is a cover letter sample that can be used to apply for this position. Let us have a look!
Customer Service Specialist Cover Letter Example
9668 Williamee Road
Bronx, NY 63832
June 26, 2013
Mr. Kirby Silas
Manager Human Resources
Dick’s Sporting Goods
3 Johnson Avenue
Bronx, NY 34100
Dear Mr. Silas:
I am proud of the fact that I have chosen customer services as a career as I understand the importance of this for a company’s recurring business. Keeping this goal in mind, I would like to apply for the position of a Customer Service Specialist at Dick’s Sporting Goods offering my expertise and knowledge of customer services.
With a background in sales and extensive customer exposure, I am well seasoned for this position. As the accompanying resume clearly indicates, I have the capability of providing much more than mere solutions to customers. My aim is to provide them with an excellent interactive experience in a manner not less than proactive. I am also well conversant with merchandize related activities which include planograms and price change activities as directed by the sales department. As a leader in my last professional role, I got experience in managing customer service staff to deliver exceptional services and ensure happy customers on a regular basis. Over and above, I am extremely expert in ensuring customers receive great service by adhering to and enforcing customer service programs.
Holding an articulate and precise personality, I am confident that I am the right person for this position. With such impressive customer service acumen and a talent that is totally out-of-the-box, I would like to meet you in order to discuss this in detail. To follow-up, I will call your office after one week. In the interim, I can be reached at (232) 999-9999 or via email at [Email Address Here].
Thank you for your time and consideration.