Your resume for the client service manager position should not exceed more than 2 pages, so be very selective in what you write.
You can consider templates to use as they provide your resume with a “form.” But be selective in which format to choose – clear, standardized ones work better than complicated ones that have little white space to show.
Use the following template to build/update your resume for the client service manager position:
Sample Resume for Client Service Manager Position
Dawn Gardner
42 Davis Drive, Tampa, FL 45212
(000) 999-9999
dawngard @ email . com
CLIENT SERVICES MANAGER
PERFORMANCE PROFILE
A client-focused leader with proven talent in creating and maintaining effective channels of communication between the company and its clientele. First-hand experience in developing and implementing client services policies and determining ways to measure satisfaction and improve services.
• Demonstrated ability to enhance clients’ service experience by creating engages clientele and facilitate organic growth.
• Known for taking ownership of clients’ issues and following problems through to prompt resolution.
• Particularly effective in developing and implementing service procedures, policies, and standards.
• Hands-on experience in controlling resources and utilizing assets to achieve qualitative and quantitative targets.
PROFESSIONAL EXPERIENCE
Client Services Manager
CISCO SYSTEMS, Tampa, FL
6/2018 to Present
• Direct and control clients’ order processing and fulfillment and field inquiries by employing discretion.
• Provide product training to clients through presentations and modeling.
• Discuss technical aspects of each product and ensure that clients are at par with instructions provided to them.
• Provide advice to clients by communicating courteously through telephone, email, and in-person.
• Investigate and resolve clients’ problems in a bid to ensure retainer-ship and repeat business opportunities.
• Develop and implement feedback and complaints procedures as part of client outreach programs.
• Keep abreast of industry trends and developments and ensure that improvements are applied by employing best practices.
Key Achievements
• Increased client base by a staggering 62% within 2 years, by employing exceptional customer services skills.
• Developed a risk identification strategy that decreased client dissatisfaction through the implementation of customized client programs.
• Trained 3 groups of client services representatives in taking the consultative approach to clients’ problems, with a view to retaining them.
Client Services Representative
CORE LOGIC, Tampa, FL
2/2012 to 6/2018
• Provided clients with information regarding the company’s products and services.
• Assisted clients in using products and understanding their features through demonstration and modeling.
• Handled clients’ queries and complaints and escalated problems to client services managers.
• Profiled existing accounts to identify new opportunities and managed ongoing client relationships.
• Offered sales and after-sales support while ensuring constant and meaningful contact with clients.
• Arranged for deliveries to be made to clients’ homes and/or offices.
EDUCATION
Bachelor’s Degree in Business Administration
FLORIDA STATE UNIVERSITY, Tampa, FL – 2001
Major: Customer Care Management
CORE COMPETENCIES
• Client Compensation
• Problem Investigation and Resolution
• Process and Service Improvement
• Feedback Procedures Development
• Budget Management
• Strategy Development
• Actionable Insights Identification
• Risk Identification
• Statistics Analysis
• Staff Appraisals