Are you not getting hired despite sending plenty of job applications?
Well, something might be wrong with your resume!
Every job posting needs a separate resume for the application.
Your resume needs to be tailored in accordance with the target job.
The skills and expertise which are mentioned in the job descriptions need to be highlighted in the resume, so the employer sees the matching abilities at a glance, and calls for an interview.
The resume of a bilingual customer service representative must be a compelling one since this is a sales position.
Following is an example resume of a bilingual service representative.
Bilingual Customer Service Representative Resume Example
Joyce Dublin
418 Lincoln Avenue | Pike County, IN
(000) 854-7414
joyce.d @ email.com
CUSTOMER SERVICE REPRESENTATIVE (BILINGUAL)
SUMMARY
Organized and resourceful professional with 5+ years’ extensive experience in customer service and sales field. Exceptional written and verbal communication skills in English and Spanish. Demonstrated ability to elicit trust and confidence of clients.
PROFESSIONAL SKILLS
• Effective ability to help customers on the showroom floor.
• Adept at updating customer information and account status in the computer system.
• Well versed in maintaining regular mailing campaigns and processing forms.
TECHNICAL STRENGTHS
• Basic ICT Skills
• Familiar with data entry software
• Online Marketing and Tele-sales
WORK EXPERIENCE
Customer Service Representative
Nobel Laser Institute, Columbus, IN
2013-present
• Assist customers in the choice and guide them about package prices and payment methods.
• Maintain files of each customer in an orderly fashion.
• Update all client data regularly in the computerized record system.
• Educate customers about laser treatment and its relative effectiveness as compared to other alternatives.
Customer Service Representative
ABC Company, Columbus, IN
2008-2013
• Answered customers’ questions and concerns on phone.
• Obtained testimonials from satisfied customers and used them for the projection of the institute.
• Coordinated and checked social services and insurance policies for coverage of therapy.
• Obtained and processed all customer payments.
• Furnished the customers with an informed comparison of two or more products to assist them in choice of the most suitable product.
• Managed cash transactions on a daily basis.
• Displayed all cosmetic products in an orderly manner.
• Introduced new cosmetic products to customers.
EDUCATION
Bachelor of Arts in Public Relations (2010)
Harrison College, Anderson, IN
ADDITIONAL CAPABILITIES
• Professional appearance
• Demonstrated, polite, and appropriate customer dealing etiquette
• Proven record of providing on the job training to new employees