You are not getting hired despite filing plenty of job applications? Well, something might be wrong with your resume! Every job posting needs a separate resume for application. Your resume needs to be tailored in accordance with the target job. The skills and expertise which are mentioned in the job descriptions need to be highlighted in the resume so the employer sees the matching abilities at a glance; and calls for an interview.

The resume of a bilingual customer service representative must be a really selling one since this is a sales position. Following is an example resume of a bilingual service representative.


Bilingual Customer Service Representative Resume Sample


Joyce Dublin

418 Lincoln Avenue | Pike County, IN | (088) 444-3333 | joyce.d @


Organized and resourceful professional with 5 years’ extensive experience in customer care and sales. Exceptional written and verbal communication skills in English and Spanish. Demonstrated ability to elicit trust and confidence of clients. Skills include:

• Effective ability to help customers on the showroom floor
• Adept at updating customer information and account status in the computer system
• Well versed in maintaining regular mailing campaigns and processing forms

• Basic ICT Skills
• Familiar with data entry software
• Online Marketing and Tele-sales


Customer Service Representative | May 2008 – Oct 2013
Nobel Laser Institute, Columbus, IN

• Assisted customers in choice of department for laser treatment and guided them about package prices and payment methods
• Maintained files of each customer in orderly fashion and updated all client data regularly in the computerized record system
• Educated customers about laser treatment and its relative effectiveness as compared to other alternatives
• Answered customer queries on phone
• Obtained testimonials from satisfied customers and used them for projection of the institute
• Coordinated and checked social services and insurance policies for coverage of therapy
• Obtained and processed all customer payments and documented lease packages for long term therapy candidates

Sales Girl | summer 2006
100 Percent Cosmetics, Anderson IN

• Furnished the customers with an informed comparison of two or more products to assist them in choice of most suitable product
• Managed cash transactions on daily basis
• Displayed all cosmetic products in an orderly manner
• Introduced new cosmetic products to customers

Bachelor of Arts in Public Relations (2010)
Harrison College, Anderson, IN

• Professional appearance
• Demonstrated, polite and appropriate customer dealing etiquette
• Proven record of providing on the job training to new employees