Customer service agent covers a variety of positions, all of which are very important to any company or airline that deals with the public. Customer service agents make a business look highly regarded and take care of customers by ensuring their contentment.
Here is a sample application cover letter for customer service agent to accompany a resume when applying for a job.
Cover Letter for Customer Service Agent
21 Example Street
Torrance, CA 32511
Jan 01, 2012
Mr. John Peter
AIT Worldwide Logistics, Inc.
Torrance, CA 32564
Re: Customer Service Agent (Job # 32454)
Dear Mr. Peter:
Please consider me as an applicant for the Customer Service Agent position in AIT Worldwide Logistics, Inc, that was announced in the Daily Dawn. Currently, I am working as Customer service coordinator in ABC Company since May 2010.
Through my education and professional experience I have gained strong skills in providing excellent service to visitors and customers. I am able to greet customers efficiently, resolve customer inquiries and complaints in a professional manner and provide prompt responses to customer via phone or e-mail communication and written messages.
In addition, I am proficient in Microsoft Office Suite (Word, Excel, Outlook), database and web-based applications. I enjoy resolving complains of customers through my good oral and written communication, problem solving and interpersonal skills. Please see my enclosed resume for details about my qualifications and skills which are desirable for this position.
I would welcome the opportunity to discuss the Customer Service Agent position with you in person and can make arrangements for an interview at your convenience. I will contact after five working days for follow-up. During this time, I can be reached on my cell [Contact #].