A Client Services Coordinator position is a clerical in nature that provides support to senior managers and Client Services Specialists. These professionals also act as a liaison between the client and the area markets in order to assist customer services requests.
Do you need a Client Service Coordinator Resume or a CV? Yes there is a difference. A CV is a detailed explanation that includes education, experience, accomplishments, activities, honors and awards, and skills.
A Client Service Coordinator resume includes all this too but there in lesser detail as a resume is a concise version of a CV.
Refer below for an example of a resume for Client Service Coordinator position.
Client Service Coordinator Resume Sample
583 Example Street » San Francisco, CA » 32521 Contact # » Email
To secure a Client Service Coordinator position with Sutter Health utilizing strong people skill and exceptional communication expertise to contribute effectively to the long-term mission of the organization.
SUMMARY OF QUALIFICATIONS
• Over 3 years’ experience in providing excellent client services
• Greatly skilled in complaint handling and resolution techniques
• Hands on experience in team-building and training
• Proficient in servicing clients in person and on phone
• Demonstrated ability to fill orders and implement cost reduction strategies
Xerox- San Francisco, CA | Sep 2009 – Present
Client Service Coordinator
• Carry out customer services management
• Provide clients with information on products and services – both on the telephone and in person
• Investigate clients’ problems and make speedy solutions
• Train new customer service representatives and helping managers build up existing representatives’ skills
• Reply to email queries and manage other correspondence
• Perform basic office and administrative roles
• Achieved the Service Excellence Award for playing pivotal role in enhancing sales by 22%
• Expanded employee base by introducing retention procedures
Ameriprise – Reston, VA | May 2009 – Sep 2009
Customer Service Intern
• Greeted clients and made them feel relaxed when they visit the office
• Sorted and opened Mail
• Entered checks and mail into needed logs
• Coordinated telephone and copier system issues
• Ordered Office Supplies
• Distributed mail to employees in office
• Improved techniques used by existing client service representatives for overall client satisfaction
Reston Community College, Reston, VA
Associate Degree in Customer Service – 2008