Position Overview

Computer technicians manage repairs, installation and maintenance of computers and laptops. Apart from handling stand alone computer issues, they also manage network problems. There are many challenges that a computer technician has to face on a typical work day. They install hardware and software, configure LANs, WANs and MANs and maintain network services. They may also be expected to maintain and repair equipment and troubleshoot computer and network issues. Some computer technicians perform help desk operations by taking customers’ telephone calls and assisting them in resolving their issues.


Computer technicians are usually required to have a degree in computer science. They are employed by every organization that uses technology as a basis of their work. Computer technicians, who have a hardware certification such as A+ in addition to a technical degree, have more chances of securing a position as a computer technician.

Before you begin your career as a computer technician, make sure that you understand what you will be expected to do when you are hired. Some of the duties that a computer technician is expected to perform include:

Sample Job Description for a Computer Technician Resume

• Determine users’ technical needs and provide them with appropriate solutions
• Install hardware, software and device drivers on standalone computers
• Install and configure computer networks including LAN and WAN
• Manage network configurations to ensure that all computers on a network can communicate effectively
• Test computers peripherals, hardware and software to ensure that they are working appropriately
• Upgrade software, patches and operating systems on a continuous basis
• Install and configure monitors, keyboards and printers
• Troubleshoot hardware and software problems
• Act as a technical resource in order to assist users with resolving computer issues
• Answer tickets and emails pertaining to users’ computer problems
• Ensure that all computers are secured effectively by installing and updating antivirus software
• Set up and organize IPs appropriately
• Train users on new software
• Analyze network problems and manage preventative maintenance procedures
• Explain the role of network applications and equipment to the end users
• Maintain documentation of technical maintenance procedures carried out