Computer Support Specialists work in almost all settings that host computers. These professionals provide specific troubleshooting and assistance services to computer users.

A resume for Computer Support Specialist position should depict a candidate’s skills in managing both hardware and software issues along with providing education to users about computer systems and their usage.

Following is an example of a resume that has this information in relevant sections.

See also: Computer Support Specialist Cover Letter



Computer Support Specialist Resume Example


Kevin Collins

9 Harvard Avenue, Aurora, CO 12345, (909) 911-9229, kevin @ email . com

OBJECTIVE: Looking for a position as a Customer Support Specialist with Prudent Solutions where I may employ my technical skills in managing networks and standalone computers to orchestrate smooth flow of operations.

• 4+ years’ hardware and software experience supporting a client base of 600+ customers in 24 hour operational environment
• Exceptional mettle in analyzing, organizing, diagnosing and repairing computer hardware and software
• In depth knowledge of installing and maintaining peripherals
• Hands on experience in providing consultation and support to office staff
• Familiar with local area networks and cabling topologies

• A+ • CCNA • Network+ • MCP

• Demonstrated ability to work independently while establishing priorities
• Exceptional knowledge of databases
• Good grasp of antivirus programs
• Excellent communication skills in English and Spanish

• Centralized the network system in a new way in order to smooth out work processes between departments by ensuring easy access to data
• Formulated a comprehensive booklet that provided easy troubleshooting steps that staff can perform on their own before calling in for technical assistance

February 2009 – Present
APM Systems – Aurora, CO
Computer Support Specialist
• Perform onsite and remote analysis of computer and network issues
• Install, configure and test hardware and software
• Troubleshoot issues with hardware, software and peripherals
• Prepare tests and applications for monitoring desktop performance
• Install and update anti virus programs on all computers
• Evaluate and recommend technology for purchase
• Create and conduct end user training
• Perform preventive maintenance
• Serve as a technical contact at all times

May 2008 – FEB 2009
CBTS Inc. – Aurora, CO
PC Technician
• Provided ongoing hardware and software support
• Installed and repaired laptops and computers
• Used client ticketing system to provide support
• Troubleshoot network equipment including modems, multiplexers, cables, telephones, and connectors
• Instructed end users in the use of software, personal computers and networks

Aurora State University, Aurora, CO – 2008
BS in Computer Sciences