Position Overview

Cashiers work in many settings including banks, private and public organizations and retail stores. They are usually the first people customers interact with when they enter in an establishment. Depending on the type of environment that they are working in, cashiers spend their day directing customers to the right representative, handling cash transactions and managing complaints.

Cashiers are required to possess good knowledge of processing payments in terms of cash, credit cards and checks. They receive payments in exchange of products sold and ensure that the right amount of change is returned. Basically, they are expected to ensure an orderly checkout for customers. On the face of it, it may seem that cashiers just process cash transactions; in actuality there is much more on their plate. They identify the prices of products and use scanners to input the price and product details into a predefined database.

In addition, cashiers should have great customer service insight as they interact with them on a constant basis. They also need to possess some knowledge of math and accounting procedures as they work with cash everyday; balancing cash registers is one of the most important tasks of a cashier. Cashiers are also expected to be well organized as they play an important part in ensuring the physical appearance of the establishment that they are working for.

If you have good customer service skills and possess knowledge of handling cash effectively, working as a cashier just may be the right job for you. If you want to know what else a cashier is required to do on a typical work day, take a look at the following:

Cashier Duties and Responsibilities

• Greet customers as they enter in establishment
• Ask customers if they would like to be assisted
• Direct or escort customers to the right aisle or sales representative
• Scan and verify prices on products
• Take payment in exchange of products
• Process checks and credit card payments
• Bag, box or wrap merchandise in accordance to customers’ instructions
• Balance cash registers at the end of each shift
• Count and sort coins and wrap currency appropriately
• Manage product returns and exchanges
• Assist with stocking shelves and rotating items
• Offer customers with carryout services
• Check daily cash accounts
• Prepare accounting reports and perform other light bookkeeping activities
• Report and sort irregular transactions
• Manage suggestive selling activities
• Listen to customers’ grievances and offer to resolve their problems
• Assist in demonstrating products when necessary
• Manage receipts and coupons
• Generate cash and transaction reports