Bartender Job Overview
Bartenders work in restaurants, hotels and bars where their main job is to mix drinks and serve customers. Depending on their individual place of work, bartenders may also be servers but in most places their job is behind the bar.
Bartenders need to be great managers too as they are required to handle different types of people in different situation. While bartenders are expected to encourage customers to drink more in order to sell more and receive tips, they have the very difficult job of handling customers who have had too much to drink or are getting rowdy.
Bartenders are selected very carefully as mixing drinks is not the only task of this job. They also need to keep the bar well stocked and should have knowledge of how to mix drinks in keeping with state and federal laws. They check for identification before serving customers and are also expected to keep track of their bills.
The following is a list of some possible interview questions along with appropriate answers for an interview of a bartender’s position.
Q. In a nutshell, what is bartending?
In fact, bartending means helping customers with the menu selection, taking their orders and serving food & beverages in a welcoming, courteous and efficient way to attain the utmost level of guest satisfaction. It also includes mixing and garnishing beverages, keeping bar well-stocked and organized, and maintaining cleanliness of bar area.
Q. There are numerous opportunities for bartenders available in the market at the present time. Why do you want to work with us?
I researched a lot about different options but your company appealed the most to me because it offers the best services to guests in the town. In addition, you provide excellent opportunities for employee development and career growth which is not comparable to any of your competitors.
Q. What are your qualifications and experience as a bartender?
I attended ABC Bartending School New York before my joining of The Keg and Cork where I worked as a bartender for four years.
Q. Do you possess any relevant certification?
Yes! I possess:
• TIPS certification
• Mixologist training from Brinker International
• Food Sanitation certificate with 3 months of trainee employment at California State County kitchen
Q. What are your key strengths as a bartender?
I have a demonstrated ability to quickly take, prepare and serve all bar orders for beverages and food, greet guests and communicate effectively. Moreover, I am highly skilled in mixing ingredients to prepare cocktails and maintaining the cleanliness of the bar. Besides my regular tasks, I am also able to perform duties of server, in a back-up function as needed.
Q. In a bar full of customers, how do you decide on priority?
I usually go from left to right while acknowledging to all customers that I am working on their orders. In some situations, I even work on first-come-first served basis.
Q. Compare yourself with your previous co-workers and rate your customer service ability. Explain why?
On a scale of one to ten I would rate myself between eight and nine because I had always been able to make my customers satisfied utilizing high quality hospitality and customer service skills. As compared to my co-workers I never received any complaints. On member-customers’ ratings I always scored the highest resulting in being awarded ‘Best CSR providing bartender’ thrice.
Q. For serving customers what personal traits do you think a bartender should possess?
A bartender needs to have an outgoing, friendly, patient, courteous and extrovert personality for excellent customer service. In addition, s/he must be punctual, organized and tidy.
Q. How would you manage cash transactions at the counter?
By ringing customer checks into the system, collecting cash, recording it and returning change accurately and efficiently. I am also able to process credit/debit card transactions and billings carefully following appropriate company policies and procedures.
Q. How would you handle a shortage of cash in your drawer at the end of your shift?
It has happened with me once when on a very busy night I missed a payment from a customer. I paid from my own pocket because it was my responsibility. Since then, I make sure that each customer pays before he leaves the premise.
Q. According to State and Federal Laws, what implications do you need to take care of?
We need to check the identification cards of the customers for age verification according to the State and Federal Law requirements. In addition, the rule for maximum consumption limit has to be followed and applied to the customers as well.
Q. If you see an underage person, what would you do?
I would ask him to leave and if I am shown any resistance, I will call my manager or the bouncer depending on the severity of the situation.
Q. What should be the major characteristics of a bartender?
In my opinion, a bartender is supposed to be a good mannered, sociable and prompt with sense of humor. He must have great attention to detail and able to multitask in a busy environment.
Q. Are you comfortable with wearing bar uniform?
Yes! It would be a great pleasure for me.
Q. Can you work on rotating shifts?
Yes! I am enthusiastically willing to work during nights and weekends.