Reservation agents work on help lines of different companies depending on their individual setting. They may work in airline offices, car rental offices and hotels. They take calls from customers and provide them with information on schedules, tickets and pricing and also make reservations on the phone.

A reservation helpline is usually open 24 hours a day with three or four shift working around the clock. They need to answers customers’ questions regarding changes in flights or other reservations and are expected to be absolutely customer oriented. If you are looking for a Reservation Agent job, you may be interested in the following resume sample.


Reservation Agent Resume Sample


Evan McDonald

89 Hurricane Road, Bay Minnette, AL 88333
Tel:(999) 999-9999, Email:

PROFILE: Over 7 years of experience in  performing front desk and reservation activities and assisting guests with reservation inquiries. Demonstrated ability to obtain pertinent information such as desired schedules and affordability and providing comparative information in regards to competition. Conversant with working around schedules and cancellations along with managing complaints and resolving issues in a proactive manner.

• Excellent customer service skills and telephone etiquette
• Ability to handle more than one customer at a time
• Well-versed with the norms of hospitality industry
• Strong knowledge of scheduling processes
• Professional demeanor
• Exceptional written and verbal communication skills


Reservation Agent | Hyatt, Bay Minnette, AL | Mar 2012 – Dec 2014

• Took phone calls accurately from customers and provided relevant information which resulted 30% increase in overall reservations
• Provided detailed information to walk in guests which made them recurring customers
• Explained the features of the hotel and offered most feasible room rates which led to 15% increase in revenue
Other tasks
• Took deposits for new reservations and handed over customers to the hospitality department
• Created invoices as and when required

Front Desk Officer | Marriott, Bay Minnet, AL | Feb 2011 – Mar 2012

• Greeted customers as they arrived
• Provided information regarding reservations, rates and hotel policies
• Took phone calls for information provision and dissemination purposes

.• Rescheduled and cancel reservations as and when needed
• Resolved complaints as and when necessary

Diploma in Front Desk Management
City Community College, Bay Minnet, AL – 2006