Every time you need to apply for a new job, you need to change your resume. This is due to the fact that every job has a different specification and you need to ensure that you write accordingly. Researching deeply into a hotel’s background will provide you with relevant information and will help you decide on your traits and accomplishments so that you can list them down in your resume for Guest Service Agent position.

The following resume template and this cover letter for guest service agent job is designed to help you in the best possible way.

 

Guest Service Agent Resume Sample

Lisa Perez

7 Some Avenue – Randolph, VT 55533
999-999-9999, Email


CAREER OBJECTIVE: Fully energized professional looking for a position as a Guest Service Agent with Marriott making the most of front desk and customer service skills.

HIGHLIGHTS OF QUALIFICATIONS
• Three years of practical experience working in customer care and front desk assistance
• Highly experienced in greeting and registering guests
• Demonstrated ability to review arrivals and departures for guest preferences
• Able to check guests in and out of hotel and call bellman or other assistance
• Profound ability to inform and check with housekeeping
• Proficient in communicating guest requests to proper departments and ensuring all guests problems are resolved
• Computer – MS Word, Excel, Outlook and Internet
• Bilingual – English and Spanish

SELECTED ACHIEVEMENTS
• Successfully streamlined guest check in and check out procedures by ensuring timelines
• Voted Employee of the Quarter in every quarter in 2010

PROFESSIONAL EXPERIENCE

Guest Service Agent
Hilton Hotel – Randolph, VT, Mar 2011 – Present

• Welcome guests as they check in and out and perform necessary services
• Assure front desk is manned and maintained at all times
• Review arrivals and departures
• Liaison with housekeeping for on check outs, sleep outs and vacancies
• Provide information to guests about hotel services and offers
• Respond and take action on guest complaints and problems
• Receive and acknowledge reservations and cancellations

Front Desk Attendant
SA INC – New York, NY, Apr 2009 – Mar 2011

• Greeted the visitors entering the premises
• Answered incoming calls to the front desk
• Kept record of all clients that enter the facility
• Gave out passes
• Relayed information to customers

EDUCATION
Diploma, ABC SCHOOL, Randolph, VT – 2007

SPECIAL SKILLS AND CAPABILITIES
• Excellent customer service skills
• Written and verbal communication
• Problem solving
• Positive, energized and professional presence
• Team player and results oriented