Position Overview

Customer Service Agents (CSA) are accountable for performing all the duties related with the ground services and station operations to ensure a safe, consistent and well-organized airline operation. By performing these duties, CSAs make sure the quality and reliability of services to passengers.

The following Cover Letter Sample for Customer Service Agent Resume will provide you with a good idea how to make a stand out job application. You may tailor it as per job requirements and your specific skills.


Customer Service Agent Cover Letter Example


John Doe
99 Example Avenue
Greenville, MS 89778
(666) 999-9999
jdoe @ email . com

January 11, 2016

Ms. Sara Smith,
Senior Manager (Human Resources)
Regional Elite Airlines
245 North York Heights
Greenville, MS 98777

Re: Customer Service Agent (Job ID 56444)

Dear Ms. Smith:

I am eager to join Regional Elite Airlines (REA) as a Customer Service Agent because I realize that your organization offers a challenging yet rewarding work environment. Working as a Customer Service Agent for REA, I anticipate opportunities to combine my interest in hospitality with my customer service skills to contribute to your bottom line.

Based on my understanding of your Customer Service Agent position and your organization, here are a number of aspects of my background that seem most relevant to meet your needs:

• Highly skilled in greeting and checking-in passengers
• Thorough understanding of issuing boarding passes
• Track record of organizing the safe loading and unloading of passengers on and off the aircraft
• Well-versed in creating new reservations or change existing reservations
• Able to give exact and detailed gate functions – announcements and passenger assistance
• Competent at answering customer questions with professionalism and handling their concerns with tact

Furthermore, I am also able to manage gate operations and flight close-outs, perform baggage service and baggage tracing and other duties as assigned or necessary. My enclosed resume will provide you with more details about my customer service skills and abilities.

I am eager to discuss your Customer Service Agent position and to learn more about the Regional Elite Airlines. I will call you in the next few days to follow-up and see if it is suitable to arrange an interview. In the interim, I can be reached at (000) 232-8561.

Thank you for your time and consideration.



John Doe

Enc. Resume