How does a hiring manager gauge your professional expertise as a car rental agent?
Through the resume!
The resume is where you begin with the impressing.
A well-structured resume for a car rental agent position, which does not contain clichéd information is the type that is always successful – such as the example below:
Car Rental Agent Resume Example
Robert Ford
21 Hedding Road
Bordentown, NJ 40211
(000) 411-7845
robford @ email . com
CAR RENTAL AGENT
Performance Profile
Extremely talented and proactive individual with a solid track record of effectively completing rental and return transactions. Known specifically for exceptional customer service skills resulted in a high rate of customer satisfaction. Proficient in carrying out rental transactions and agreements for customers, obtaining required authorizations, completing qualifications procedures prior to renting vehicles, and verifying the accuracy of closing calculations.
AREAS OF EXPERTISE
✓ Qualifications Procedure ✓ Contracts Auditing
✓ Upselling Services ✓ Vehicle Detailing
✓ Test Drives ✓ Vehicle Recommendation
✓ Return Inspections ✓ Reservation Support
✓ Advice Provision ✓ Product Demonstration
✓ Customer Registration ✓ Vehicle Display
KEY ACHIEVEMENTS
• Increased the number of clients by 25% by performing word-of-mouth marketing through existing customers.
• Singlehandedly performed advanced detailing on 5 rental vehicles, in the absence of 2 car detailers.
• Successfully created a large vehicle display, which won the Auto Display Competition, held at The Orange in May 2022.
• Decreased the red tape involved to gratify the qualifications procedure, increasing customers’ interest in renting vehicles from the company.
PROFESSIONAL EXPERIENCE
Car Rental Agent
American Auto Rental, Bordentown, NJ
3/2014 – Present
• Vigorously welcome clients as they enter the display center/office and inquire into their rental vehicle preference
• Proactively provide clients with information on available vehicles within their budgets and show them vehicle interiors
• Timely respond to clients’ questions regarding benefits and features of each vehicle in a bid to interest them in renting from the company
• Explain the registration and qualifications procedures, and provide assistance in filling out forms
• Accompany clients on test runs, and explain maintenance and care procedures for the vehicle
• Process paperwork required to complete the rental process and hand over keys/vehicle to clients
• Follow up on clients to ensure that they return the rented vehicle on time
• Perform check-ups on returned vehicles to ensure that they are in proper working condition
Car Detailer
Avis Budget Rentals, Bordentown, NJ
8/2011 – 3/2014
• Inspected vehicles to determine detailing requirements and made correlating notes
• Cleaned vehicle interiors and exteriors by performing washing, vacuuming, and brushing duties
• Ascertained that engines were properly washed with chemicals, as instructed by the detailing manager
• Performed minor maintenance work on assigned vehicles including oil changing and tire pressure checking
• Created and maintained inventory of all tools and equipment required in handling vehicle detailing work
EDUCATION
High School Diploma
Bordentown High School, Bordentown, NJ | 2011
COMPUTER SKILLS
• Car Rental Software
• MS Word and Excel Spreadsheets