Airport Passenger Service Agent is a growing career field nowadays as airports and airlines continue to expand to meet the requirements of an air traveling passengers. A PSA is a member of staff of an airport contract service organization who works inside the airport assisting particular requirements of airport travelers.

Airport Passenger Service Agents also provide customer services including but not limited to reservations, ticketing, luggage service and handing out, terminal and gate check-in processing, welcoming and handling of VIPs and providing special passenger support as necessary.

Following is a comprehensive example of a Airport Passenger Service Agent Resume. This sample covers all the skills and qualifications which are prerequisite for this position. You may tailor this resume sample as per your requirements. Also use this Passenger Service Agent Cover Letter to support your job application.


Airport Passenger Service Agent Resume Sample


 Elizabeth Smith 54 Example Street, Miami, FL 65741
Contact #, Email Address

Objective: Seeking a challenging position as a Airport Passenger Service Agent with a reputed airline.

Key Qualifications

• Highly skilled in greeting and checking-in passengers
• In-depth knowledge of providing passengers with general travel information
• Customer focused and good attention to detail
• Able to give accurate and detailed information regarding flight schedules
• Demonstrated ability of verifying passenger departure documents
• Thorough understanding of receiving airfreight shipments, and establishing routing, classification, rates and additional tariff charges
• Comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds
• Able to comply with all security requirements

Employment History

May 2010 – July 2011
Swissport International Ltd. – Miami, FL
Passenger Service Agent

• Greeted and checked-in airline passengers
• Assisted passengers on arriving domestic and international flights
• Checked-in passenger baggage
• Rescheduled passengers with flight interruptions
• Documented all international departures
• Assisted unaccompanied minors (UMs)
• Assisted passengers with absent baggage
• Verified passenger departure documents
• Produced all required business documentation

Education & Certification

High School Diploma – 2010

CPR – 2011

Computer and Equipment Skills

• MS Word and Excel
• Skilled in reservation and ticketing software
• CTRs and keyboards for passenger processing
• Ticket and baggage tag printing equipment
• Scales for weighing passenger baggage

Other Skills

• Excellent interpersonal and communication skills
• Demonstrated qualities of leadership, initiative, and judgment
• Ability to work under pressure