Service advisors work more commonly in the automotive industry although you may encounter them in other industries that have a service to boast of. They are usually the first person a customer will meet and they are required to assist customers in deciphering what they want and how a service advisor may work in order to fill that demand.

People applying for this position will need to ensure that they highlight their customer service skills and experience in their resumes when applying for a position in this regard. The following example shows that how this may be done.

Also See: Service Advisor Cover Letter

Service Advisor Resume Sample

Carson Cameron
70 Glenn Lily Road, Bowling Green, KY 67311
(999) 999-9999, Email
______________________________________________________________________________________________________

OBJECTIVE
To obtain employment as a Service Advisor with the Transwest. Offering expertise in liaison services and the ability to maintain and expand on the company’s customer base.

HIGHLIGHTS OF QUALIFICATIONS
• Over 7 years of experience as a service advisor
• Demonstrated ability to indentify customers’ needs and satisfying them
• First-hand knowledge of the deciphering vehicle issues by questioning customers
• Proven ability to maintain a positive interface with mechanics, technicians and foremen
• Highly skilled in providing tier one advisory services

SERVICE ACCOMPLISHMENTS
• Provided a complete advisory package to a corporate client thereby bringing in recurring business for over three years
• Trained three groups of new hires for working as service advisors by focusing on product knowledge and customer orientation exercises

PROFESSIONAL EXPERIENCE

Techautos – Bowling Green, KY
Service Advisor | Apr 2005 – Dec 2012
• Served as the primary point of contact for customers
• Communicated status of job service as necessary
• Worked with customers to identify service needs
• Advised customers for needed repairs when appropriate
• Determined product warranty status and assisted in processing customers’ warranty claims
• Maintained liaison with managers to ensure priority work management

EDUCATION
Bowling Green High School – 2004
High School Diploma

ADDITIONAL SKILLS
• Excellent customer service skills
• Able to work on a rotating shift
• Sound mechanical knowledge
• Positive attitude and exceptional interpersonal skills
• Well-honed computer and accounting skills