Service advisors work more commonly in the automotive industry although you may find them in other industries that have a service to boast of. They are usually the first person a customer will meet and are required to assist customers in deciphering what they want and how a service advisor may work in order to fill that demand.

People – with less or no experience – applying for this position will need to ensure that they highlight their attributes and skills in their resume. The following example shows that how this may be done.

Related: Service Advisor Cover Letter

 

Service Advisor Resume Sample (Less or No Experience)

 

Carson Cameron

70 Glenn Lily Road, Bowling Green, KY 67311
(999) 999-9999, Email


OBJECTIVE: To obtain employment as a Service Advisor with the Transwest. Offering expertise in liaison services and the ability to maintain and expand on the company’s customer base.

HIGHLIGHTS OF QUALIFICATIONS
• Over 2 years of experience as a service advisor
• Demonstrated ability to identify customers’ needs and satisfy them accordingly
• First-hand experience in deciphering vehicle issues by questioning customers
• Proven ability to create and maintain professional relationships with mechanics, technicians and foremen
• Highly skilled in providing tier one advisory services

SELECTED ACCOMPLISHMENTS
• Provided a complete advisory package to a corporate client thereby bringing in recurring business for over three years
• Trained three groups of new hires for working as service advisors by focusing on product knowledge and customer orientation exercises

PROFESSIONAL EXPERIENCE

Techautos – Bowling Green, KY
Service Advisor | Apr 2013 – Dec 2015
• Served as the primary point of contact for customers
• Communicated status of job service as necessary
• Worked with customers to identify service needs
• Advised customers for needed repairs when appropriate
• Determined product warranty status and assisted in processing customers’ warranty claims
• Maintained liaison with managers to ensure priority work management

EDUCATION
Bowling Green High School, Bowling Green, KY – 2004
High School Diploma

ADDITIONAL SKILLS
• Excellent customer service skills
• Able to work on a rotating shift
• Sound mechanical knowledge
• Positive attitude and exceptional interpersonal skills
• Well-honed computer and accounting skills